Common Systems Group (CSG)
February 28, 2006
Meeting Summary
CSG Attendees: Paul Craft, Jim Davis, Jason Frand, Bill
Jepson, Carol King, Michelle Lew, Kathleen O’Kane, Tom Phelan, Sean Pine, Nick
Reddingius, Vincent Riggs (for Max Kopelevich), Terry Ryan, Mike Schilling, Marsha
Smith, David Snow, Eric Splaver, Kent Wada, Esther Woo-Benjamin, Don Worth
Guests: Joel Bellon (PDP participant), Diane Blake
(CTS)
Agenda
1)
Revised Incident Tracking Response Diagram
and Process Document
The Incident Tracking Response process has been modified to include the
role of the Applied Security Task Force (ASTF). The ASTF is available to provide
assistance with problem analysis if called upon by a department IT
representative.
A planned enhancement to the process that is currently being developed
is a trouble ticketing system that is a campus-wide database of all incidents.
The CSG recommended implementation of an online form for capturing the
necessary information.
An unanswered question is how DMCA issues from the RIAA with home users
coming in through the VPN are being handled.
The target rollout for this process is Spring quarter 2006.
Actions:
·
The CSG
was asked to document their local departmental process using actual
experiences, and note how well it maps to the Diagram. Diane Blake offered to
meet individually with members that would like help with mapping.
·
At next
CSG meeting, run through some examples.
·
At next
CSG meeting, endorse the process.
·
Gather examples
of a telecommuting policy, specifically around the risks (viruses, RIAA file
sharing) and bring back to CSG (to address the issue of how we handle DMCA
issues from the RIAA with home users coming in through a VPN).
2)
Update on Governance
The campus IT governance structure is being reviewed to clarify the committee
roles around campus wide applications/functional systems and implementation
strategies. Two drivers of this review are 1) the governance process has not
been effective in disseminating information and gathering feedback; and 2) the
need to look ahead to address future IT issues. Governance discussions have
resulted in a potential change of the CSG membership because CAOs are not
represented in the current governance structure and need to be included in a
more direct way. The CSG was in agreement that CAOs should be included and
several options were discussed and debated.
·
Option 1
proposed forming a separate representative CAO group that parallels the current
CSG. The two groups would have coordinated agendas and notes and
recommendations would be shared between them.
·
Option 2
proposed forming an integrated CSG and CAO group with membership drawn from
CCC, Administrative IT Directors Group, Academic CAOs, and Administrative CAOs.
There was strong CSG support for Option 1 with the addition of periodic
joint meetings. Other recommendations include:
·
Don’t
remove any current CSG members (don’t break something that works)
·
Have
joint CSG-CAO sessions, but don’t co-mingle the two groups
·
Form CAO
group that meets quarterly with the CSG. Continue monthly CSG meetings.
·
Let CAOs
join CITI
·
Let CITI
members attend CSG
Actions:
·
Bring
Governance back as first agenda item for next meeting.
3)
Repositioning IT
Marsha Smith reported on the status of current projects: Network,
Email, Data Center, Security, and Funding. She also reported on next steps for
the Next General Network Architecture and Service Design Team, UCLA eMail,
Messaging, and Calendaring System, and Applied Security.
Actions:
·
The CSG
was asked to identify the set of end user services that need to be in place (in
a rapid way) in order for the UCLA eMail, Messaging, and Calendaring System service
to work. Some that have already been identified are:
o
Password
reset
o
New
account creation
o
Account
suspensions
o
Accessing
mail boxes (2nd party)
o
File
restores
o
Message
recall (from accidentally hitting ‘send’)
o
Guest
accounts
o
Access
to CTS staff or tools
·
The CSG
was asked to describe how these services are currently being handled by local
unit frontline staff.
Meeting Schedule for
Remainder of 2006:
|
Tuesday |
March
28 |
2:00
– 4:00 |
2121
Murphy |
|
Tuesday |
April
25 |
2:00
– 4:00 |
2121
Murphy |
|
Tuesday |
May
23 |
2:00
– 4:00 |
2121
Murphy |
|
Tuesday |
June
27 |
2:00
– 4:00 |
2121
Murphy |
|
Tuesday |
July
25 |
2:00
– 4:00 |
2121
Murphy |
|
Tuesday |
August
22 |
2:00
– 4:00 |
2121
Murphy |
|
Tuesday |
September
26 |
2:00
– 4:00 |
2121
Murphy |
|
Tuesday |
October
24 |
2:00
– 4:00 |
2121
Murphy |
|
Tuesday |
November
28 |
2:00
– 4:00 |
2121
Murphy |
|
Tuesday |
December
19 |
2:00
– 4:00 |
2325
Murphy |